At Zpaq, your satisfaction is our priority. If you’re not happy with your purchase, we’re here to help!

Returns

Unopened items can be returned within 3 days of delivery for a full refund, provided they are in their original condition, unused, and in the original packaging.

To initiate a return, please email us at marketing@zalanipaper.com with your order number and reason for the return. If the reason is deemed valid, we may consider processing the return.

Once approved, we will provide you with further instructions to complete the return process.

Non-Returnable Items

•⁠ ⁠Opened, used, or damaged products.

Refunds

After receiving and inspecting your return, we’ll notify you of your refund status. If approved, your refund will be processed to the original payment method within 7-10 business days.

Exchanges

For defective or damaged items, we’ll send a replacement.

Shipping Costs

Return shipping is the customer’s responsibility unless the return is due to our error. In such cases, we’ll cover the return shipping costs.

Contact Us

For questions or assistance, email marketing@zalanipaper.com

Thank you for choosing ZPAQ!!